LAST UPDATED OCTOBER 18, 2026
Terms of service
Xentropy provides an individual workspace for connected data, artifacts, dashboards, and authorized agent access. These terms describe the subscription product offered to customers in the European Union and United States. Contact: support@xentropy.ai.
Your account and data
Use accurate account details and protect your login and API credentials. You must have permission to connect sources, process their data, and publish or share outputs. You retain your rights in your content and authorize processing needed to deliver the service. Do not use the service to access others’ resources without permission, circumvent limits, or violate applicable law.
Subscription and seven-day trial
A trial requires a verified account, payment details, and acceptance of the selected monthly price. The trial starts after Checkout completes and lasts seven days. No subscription fee is charged during the trial. Unless canceled before expiry, the subscription converts to the selected monthly plan and renews automatically until canceled. We send a reminder one day before expiry. Stripe may collect payment after invoice finalization rather than at the exact expiry second.
Pricing, taxes and limits
Prices are stated in USD per month for one person, plus applicable tax shown in Checkout. Trial capacity is smaller than paid capacity and is disclosed on pricing and onboarding. There are no automatic overage charges. External AI assistant subscriptions and model credits are not included. Changes requiring additional payment are disclosed before confirmation. Downgrades normally take effect at renewal.
Cancellation and refunds
Cancel online in Settings → Billing. Trial cancellation before expiry prevents the first subscription charge. Paid cancellation prevents renewal after the current paid period. We do not automatically refund an already-paid period solely because of cancellation; statutory rights remain unaffected. Contact support for billing errors, duplicate charges, withdrawal rights, or other refund requests. See the cancellation policy.
Expired access and service availability
If access expires or payment remains unresolved, new paid workloads stop. Private saved work and account/billing controls remain available subject to the published retention policy and normal security requirements. We may restrict abusive or unlawful use. No uptime or support-response SLA is included in these self-service plans.
Your statutory rights
Nothing in these terms limits non-waivable consumer rights, including applicable EU withdrawal rights. Contact support before starting if you need clarification about immediate service provision, tax treatment, or cancellation. We will communicate material changes before applying them to an existing subscription.
The seller’s registered address, tax registrations and jurisdiction-specific consumer disclosures must be completed in the live launch configuration before live purchasing is enabled.